Project Support Expert 🚀

Are you a practical and technical problem solver? Check this out! 

Hailer is a fast-growing saas platform that is used to help run business operations from cradle to grave. Actually, this is quite literal as our customers include ice cream factories to funeral homes.

Our goal is to finally connect organizations of all kinds so people can stop sending one another excel sheets in emails that we collectively try to figure out and enter into new systems while wasting our lives.

Customers in new fields keep surprising us with new use cases for our platform, and now we need your help to reply to the requests with elegant solutions. In addition, we want you to tell us how to build this into our everyday customer support process so it scales globally

You will be working together with our customer success managers who bear the overall account responsibility towards clients. After a problem has been solved one time it goes into our solution portfolio where the entire team can pick them up on a self-service basis so we can jump on even larger problems.

This is for you if you have:

- Technical/business/customer support background
- Fluent in technical problem solving, Javascript and English
- Basic understanding of business and collaboration
- Customer service skills - ability to communicate with external and internal customers 
 

If you feel like this is you and you are equipped with a go-getter attitude you don’t even need that much experience to get started.

What we offer:

- Possibility to work in a flexible way, both office and remote
- Modern tools
- Competitive salary
- Health care services
- Possibility to participate in internal equity rounds
 

We promise that with us you will learn more about business than you would as a senior management consultant as well as more about modern software than you would at any of the tech giants.

Candidates will be reviewed on a continuous basis and the role will be filled as soon as the right person is found.

If you have questions about the position or the recruitment process you can contact us at careers@hailer.com


Apply here 

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