We sat down with Petter Larsen, who is the founder and runs CoSpace, a co-working office in Porvoo, Finland and discussed what benefits he has seen with Hailer and how CoSpace use it.

What was the main reason you started looking at software like Hailer ?

– We needed a tool for communication between our coworking-company and our customers working in different organizations. We began with using Hailer calendars to book rooms here at CoSpace, but we use it for much more now; our internal project planning, CRM and we’ve created new Hailer networks for some of our bigger projects that we can then invite people to work with us in.

What benefits are you seeing?

– Leading and supervising an organisation of any kind is easier with a tool like Hailer. For instance before all the maintenance needs were reported to someone of our staff directly, now our clients can report them in Hailer and we can get the maintenance supplier involved. It was good for us to have a look at how we do our work and to get everything set up as processes and keep it organised. Sometimes we struggle a bit with how to explain what Hailer actually is to ‘outsiders’ as I’m not a very technical guy.

What struggles did you have with information sharing that Hailer fixed?

– One thing for certain is we got rid of unnecessary emails being sent around, and the dreaded “reply-to-all”.. Also, we used email, Facebook, whatsapp etc before, now Hailer is our only tool for internal communication.

What kind of organisation would you recommend Hailer to, established, growing, etc.?

– Pretty much any size organisation can see benefits in using Hailer, for smaller companies like us it can work for all our processes, some bigger companies might only use part of Hailer for a specific need. An important bit is to understand your processes, and Hailer helps with that.

Check out CoSpace Porvoo’s website for more information on what Petter is up to: www.cospace.fi

It was good for us to have a look at how we do our work and to get everything set up as processes and keep it organised.

Petter LarsenCoSpace Porvoo