CoSpace Establish Communication With Hailer - SBPM Software

We sat down with Petter Larsen. He is the founder and runs CoSpace, a co-working office in Porvoo, Finland. We discussed what benefits he has seen with Hailer and how CoSpace uses it.

What was the main reason you start looking at software like Hailer?

– We needed a tool for communication between our coworking-company and our customers working in different organizations. We began with using Hailer calendars to book rooms here at CoSpace. But currently we use it for much more; our internal project planning and CRM. And additionally, we’ve created new Hailer networks for some of our bigger projects. That we can then invite people to work with us in.

What benefits are you seeing?

– Leading and supervising an organization of any kind is easier with a tool like Hailer. For instance, before all the maintenance needs were reported to someone of our staff directly, now our clients can report them in Hailer and we can get the maintenance supplier involved. It was good for us to have a look at how we do our work and to get everything set up as processes and keep it organized. Sometimes we struggle a bit with how to explain what Hailer actually is to ‘outsiders’ as I’m not a very technical guy.

What struggles did you have with information sharing that Hailer fixed?

– One thing for certain is we got rid of unnecessary emails being sent around, and the dreaded “reply-to-all”. Also, we used Facebook and WhatsApp, etc. Now Hailer is our only tool for internal communication.

What kind of organization would you recommend Hailer to, established, growing, etc.?

– Pretty much any size organization can see benefits in using Hailer. For smaller companies like us, it can work for all our processes. Some bigger companies might only use part of Hailer for a specific need. An important bit is to understand your processes, and Hailer helps with that.

Check out CoSpace Porvoo’s website for more information on what Petter is up to: www.cospace.fi

It was good for us to have a look at how we do our work. And to get everything set up as processes and keep it organized.

Petter LarsenCoSpace Porvoo
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