Next, we have the Salesperson, a social guy who is at his best when he’s out in the field solving the clients’ problems. Because of the nature of his job, he brings in the most crucial information, such as new opportunities for the company. That is why he needs to enter in 25 fields of data as well as send 40 messages where he asks for help from the rest of the organization each time he meets a new client.
As a result, the Salesperson ends up using too much of his time on data entry and explaining what needs to be done internally. In other words, he is stuck in “The Data Entry Layer”