TKM TTT Finland is a leading producer of tools for the wood industry. The production plant is located in Toijala and manufactures various blades for the sawmill, pulp, plywood, and wood veneer, among other things. In addition to production, TKM TTT Finland offers product-related maintenance. TKM TTT's tools are used in 35 countries around the world.

The problem

TKM TTT's challenge was to manage various quality incidents effectively. Reporting incidents, analyzing the causes, related actions, and learning are critical issues for continuous quality improvement. Inefficient management of incidents caused a headache and a waste of time for those working with them. TKMTTTfi refe card (1)

The Solution

TKM TTT Hailer workspace consists of customized workflows for handling various quality and safety reports. Reporting happens using the Hailer online form. As Hailer’s versatility became apparent, the implementation project expanded to cover also requests for product blueprints and idea management. 

The TKM TTT team comments:

Compared to the old system, incident report handling has become considerably more streamlined and transparent. The structure in Hailer makes it easy to follow up on the report and view all the persons who have been involved. In general, involving people in Hailer is much easier than earlier.

In terms of product blueprint requests, the transition to Hailer has brought a lot of new things. There was no standardized system for blueprint and alteration requests in the past, and everyone did it in their way. Thanks to Hailer, the management of these requests and changes has evolved considerably. We see how many change requests come in, the changes are tracked, and the requester can follow the progress.

Switching to the Hailer system has made it easier to work remotely; previous systems operated remotely slowly or, at worst, not at all. The company has well received the mobile application, and its functionality has been excellent.

We will continue to move existing processes in other systems to Hailer. We will also create new things that are not currently being taken forward in a sufficiently standardized and process-like manner.